I ordered my reward. Where is it?

The first time you Redeem it could take a couple days to verify the information you submitted.  Then you will be added to the order queue.

You can check to see when we expect to fulfill your reward at any time: 

The time it takes to send your reward after your request depends on your Member Status.  If you are Platinum or Diamond, it should take two business days, for Gold it is 7 days and for Bronze it is 14 days.

For some of the larger Rewards, or any reward that requires custom choices (like vacations, cars or the $2 million dream home!) one of our Reward concierges will be in touch to coordinate your preferences, delivery and timing.

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